Once Your Refund is received & inspected, we will send you
an e-mail to notify you we have recieved the return. We will
also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a
credit will be automatically applied to your credit card or
original form of payment within 10 days from delivery to our
Late or Missing Refunds - If you haven’t received your refund
yet, please check with your bank. It may take some time before
your refund is officially posted.
Sale Items - Only regular priced items can be
refunded, unfortunately sale items cannot be refunded (This
does not mean discount code, but it does mean slashed price).
If a sale item is sent back, no credit will be issued.
Exchanges - We only replace items if they are
defective or damaged prior to unboxing. If you need to
exchange for a different size or item, please use our exchange
portal located in the footer of our site.
Every order (regardless of purchase value) is subject to ONE
free exchange, unless the item is under our Final Sale
category. If the customer is not satisfied after the second
attempt (First Exchange attempt), all return postage will be
paid by the customer & the customer will be issued store
credit in the amount of the order.
Unlike most brands, we do offer the customer the ability to
exchange for a different product instead of just a different
size. However, if the product total is more than the
original amount, we will send an additional invoice for the
item/s, but include free shipping. If the product total is
less than the original item, the customer will receive store
credit for the remaining amount.
IF THE EXCHANGE PORTAL DOES NOT SHOW YOUR DESIRED SIZE, THE
PRODUCT IS OUT OF STOCK. YOU CAN DOUBLE CHECK THIS BY
FINDING THE ITEM ON OUR ONLINE STORE.
Gifts - *At this time, we do not offer gift return options or
exchanges, and are unable to provide prepaid return labels
for orders returned from outside of the United States.
International customers are responsible for all shipping
costs to and from our facility. All exchanges are subject to
Product availability. We reserve the right to provide a
refund in place of an exchange in all circumstances.